Shipping policy

DELIVERY TIMES & SHIPPING FEES

Please note that all shipping fees quoted cover the cost of delivery ONLY. For the EU, and internationally (excluding the USA), it is the customer's responsibility to pay any duties, taxes, and import fees when receiving goods from abroad. This includes VAT, customs duty, and other applicable taxes, which must be paid to customs authorities upon delivery of the goods.

It is now a requirement that all shipments to the USA are DDP (Delivered Duty Paid), meaning that all duties, taxes, and import fees are displayed upfront by Anele & Company, so that customers in the USA know exactly what they will pay at checkout. This means full-cost transparency, no surprise bills from the courier, and faster, smoother delivery.

UK

Delivery time: 2-4 business days (Approx)

Shipping fee: £5 flat rate

EU

Delivery time: 4-8 business days (Approx)

Shipping fee: £12 flat rate

 

INTERNATIONAL

Delivery time: 4-8 business days (Approx)

Shipping fee: £20 flat rate

 

USA

Delivery time: 3-7 business days (Approx)

Shipping fee: £40 flat rate

PROCESSING

Orders can take up to 5 business days to be processed, depending on the volume of orders. 

Orders placed on a weekend will be processed on the following Monday. 

Please note that on the odd chance we are experiencing delays on our end, customers will be updated accordingly via the contact details provided to us.

TRACKING

Customers will receive an email with tracking information, once their order has been shipped. Please note that tracking updates via the shipping provider can take a few days to reflect the current status of the shipment.

SHIPPING

It is the customer's responsibility to ensure that the correct shipping information has been provided before placing their order.

DELIVERY

Delivery dates and times are estimated, and may be impacted by external factors such as customs processing, shipping provider delays, weather, the weekend, and national holidays.

Customers should ensure that someone will be available to receive the parcel on the estimated delivery date.

Any parcels that have been lost, stolen, delayed, or damaged in transit are no longer the responsibility of Anele & Company. It is advisable that customers get in contact with the shipping provider directly, quoting the tracking number given.

CUSTOMER SUPPORT

For any questions, or concerns, feel free to contact us at aneleandcompany@gmail.com.

We are happy to help!